nkok's Privacy Policy

This Privacy Policy ("Policy") is issued by the nkok online gaming platform ("we", "our", "nkok") and applies to all individuals ("user", "you", "your") who use the services provided through the https://nkok.mom website ("Site").

nkok is committed to providing a safe and reliable gaming experience for players in Bangladesh. Protecting your privacy is one of our highest priorities. If you do not agree with the terms set out in this Policy, please refrain from using our Site. By continuing to use the Site, you are considered to have accepted all the terms of this Policy.

What Information We Collect

nkok collects various types of information to maintain a fair and secure relationship with you. This information can be broadly divided into two categories:

1.1 Information You Provide Directly

When you create an account on nkok, log in, or contact us, the information you provide yourself includes:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification purposes)
• Financial transaction details such as bKash, Nagad, Rocket, Upay account numbers or bank account details
• Communication history with the support team

1.2 Automatically Collected Information

When you browse our Site, some information is collected automatically, such as:

• IP address and device identifier
• Browser type and operating system
• Cookies and session data
• Time of site access and page navigation details
• Gaming activity history and transaction records

Purpose of Data Collection

nkok uses your information only for specific, legitimate purposes. We use your information to:

• Create, manage, and secure your account
• Process financial transactions, deposits, and withdrawals
• Verify age — our services are only available to those aged 21 and above
• Take the necessary compliance steps to prevent fraud and money laundering
• Send you relevant promotional offers and service updates (if you have given your consent)
• Provide customer support and resolve technical issues
• Improve Site functionality and refine the user experience
• Support the management of responsible gaming programs

nkok never sells your personal information to third parties. Our sole goal is to provide you with a safe and enjoyable gaming environment.

Data Protection Methods

The security of your personal and financial information is of the utmost importance to us. nkok follows industry-standard methods for data protection:

3.1 Encryption Technology

Our Site uses SSL (Secure Socket Layer) encryption, which keeps all data exchanged between your browser and our servers secure. Your payment details such as bKash or Nagad numbers are stored at the highest level of encryption.

3.2 Access Control

Only authorized nkok staff can access your information, and they operate under strict confidentiality terms. All internal access is logged and regularly audited.

3.3 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet legal obligations. Even after an account is closed, certain information may be kept for a defined period for compliance-related reasons.

Sharing Information with Third Parties

nkok does not share your personal information with third parties, except in the following limited circumstances:

• Payment Processing: Information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and associated banking partners.
• Legal Obligations: Information may be provided in accordance with the instructions of competent authorities or courts.
• Fraud Prevention: Limited information may be shared with security partners who assist in detecting and preventing fraudulent activity.
• Technology Service Providers: Trusted technology partners who assist in operating our platform may access limited information under strict confidentiality agreements.

Outside of these exceptions, nkok does not sell, rent, or transfer your information to anyone.

Cookies and Tracking Technologies

nkok uses cookies to improve Site functionality and make your browsing experience more convenient.

5.1 Essential Cookies

These cookies are essential for the basic operation of the Site. They are used to maintain login sessions and carry out security checks. Disabling these cookies may disrupt key Site functions.

5.2 Functional Cookies

These cookies help remember your preferences and settings and provide a personalized experience — for example, your language preference or gaming history.

5.3 Analytics Cookies

These cookies are used to understand how users interact with our Site and to improve its quality. The information collected is completely anonymous.

You can manage cookies by changing your browser settings, though this may limit some Site functionality.

Your Rights

nkok believes you should have full control over your own information. Your rights include:

• Right of Access: You have the right to request details of what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this may not be possible for information retained to meet legal obligations.
• Right to Object to Processing: You may object to your information being used for marketing purposes.
• Right to Portability: You have the right to request that your information be provided in a structured format.
• Right to Withdraw Consent: You may withdraw your consent at any time.

To exercise these rights, please contact our support team. We aim to respond to your request within 48 hours.

Protection of Minors

nkok's services are strictly for those aged 21 and above. We do not knowingly collect information from any minor.

If we confirm that a minor is using our platform or that their information has entered our system, we will immediately close that account and delete all associated data. Parents and guardians are asked to ensure that their children are not using nkok.

Special Protection for Payment Information

nkok pays special attention to protecting financial transaction information. Your bKash, Nagad, Rocket, or Upay account details and bank transfer information are kept under the highest level of protection.

We will never ask for your full PIN, password, or OTP over the phone, by email, or via live chat. If anyone claiming to be an nkok representative asks for such information, it is a fraudulent attempt. In such a situation, contact [email protected] immediately.

The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳1,000. All transactions are processed through secure SSL channels and a record of every transaction is stored safely.

International Data Transfers

As a global platform, nkok may in some cases store your information on servers outside Bangladesh. In such cases, we ensure that:

• Adequate privacy protections exist in the country to which the data is transferred.
• Contractual protections have been established with the relevant partners.
• Data is transferred in an encrypted state.
• Third-party access is strictly limited and monitored.

Policy Changes and Updates

nkok reserves the right to update this Privacy Policy where necessary. For any significant changes, we will:

• Display a notice in a prominently visible location on the Site.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the page.

Continuing to use the Site after changes are made will be considered acceptance of the updated Policy. We therefore recommend reviewing this page regularly.

Responsible Gaming and Data Use

nkok is committed to promoting responsible gaming. To this end, we may use data on your gaming activity to identify potentially problematic gaming behavior and offer assistance where needed.

If you would like to set limits on your account or take a temporary break, please contact our support team. To learn more about responsible gaming, visit our Responsible Gaming page.

Contact and Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please contact our dedicated support team:

• Email: [email protected]
• Live Chat: Active 24 hours a day, 7 days a week
• Support languages: Bengali and English

nkok is committed to properly resolving any privacy-related request or complaint. Your information is completely safe with us — that is our promise.